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Charu Jain SVP, Merchandising and Innovation, and Vikram Baskaran, VP of Information Technology, with Alaska Airlines, talk about why being able to offer enhanced customer service at a time when the whole notion of customer service has been completely disrupted by the pandemic is a testament to the strong cultural foundation that existed at Alaska Airlines before COVID-19 arrived.

Far too many organizations are ignoring an impending talent crisis, ready to apply corrective re/upskilling measures to career management problems that could have been prevented with advanced planning.

According to a new LHH poll conducted on LinkedIn in January 2021, a staggering 89% of respondents are planning to upskill this year to be better prepared for future roles. Read more about how to ask your boss for training.

Here's what you need to do to identify and make the most of your transferable skills to allow you to apply your talents, abilities and experience in a new role and/or new field.

A checklist that every organization should consider when attempting to address D&I goals at the recruitment and hiring level.

The coronavirus pandemic revealed the necessity of resilient teams — as well as which teams didn’t have the necessary skills. Resilience requires a level of self-awareness and empathy that may not come naturally to all team members. Leaders must assess the state of their teams, identify weak spots and then deliver strategies that will help team members break down barriers and build foundations of trust, transparency and self-awareness. The article offers seven practices to help foster team resiliency.

Traditional leadership development can be very effective on its own. However, coaching can take the skills, behaviours and mindsets that form the curriculum in a classroom or group learning experience and turn them into personal, customized solutions that help leaders learn more, more quickly, and retain that knowledge longer.

People who embrace lifelong learning and bring a growth mindset to their careers are more likely to take on new challenges and are typically better able to cope with disruption and adapt to change. These attributes will serve them well, enhancing their employability both now, and throughout their journey.

I work in a “high-touch” business where face-to-face meetings often mean the difference between bringing on a new client or losing out on a prime opportunity. I knew I had to find ways to replicate those high-touch moments in a socially distanced context. I’m not saying it’s been easy, but there have been breakthroughs.

In many ways, well-being had always been at the core of Sleep Number’s culture, which is deeply committed to the idea that the world can be a better and healthier place through higher quality sleep. But after she lost her husband, Shelly Ibach, President and CEO, said she understood the healing power of sleep at yet another level.